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payment and shipping


All prices in the shop within the EU are  incl. VAT of the respective country. Prices for deliveries outside the EU are stated without VAT. These are calculated depending on the country upon delivery by DHL. Customs fees may also apply to orders  outside the EU, which may vary depending on the country and allowances. 

Shipping Terms

The goods are delivered worldwide. Shipping is exclusively via DHL Paket and DHL EXPRESS within Europe.

Shipping costs (including VAT)

Germany: Free shipping 

Europe (EU): from €5.90, free shipping from €100 order value

Europe (non-EU) from €8.90

Option Express International €14.90

Worldwide: €15.90

Delivery times & delivery times

Unless another period is specified in the respective offer, the order will be shipped within 6-48 hours as an insured DHL package. You can see the exact transit times of DHL Standard and DHL Express in your country here. 

Please note that DHL does not deliver on Sundays and public holidays. 

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

terms of payment

You have the following payment options:

- Prepayment via bank transfer

- Payment on account with a payment term of 30 days (Klarna or PayPal)

- Payment with credit card

- Payment by PayPal

- Payment by Maestro bank card

- Payment via iDeal

More payment details

When paying by credit card, your credit card account will be debited upon conclusion of the contract.

If you, as a consumer, have chosen to pay in advance (bank transfer), you undertake to pay the purchase price immediately after the conclusion of the contract. The ordered goods are not necessarily reserved until receipt of payment.

Our bank connection:

Name: Timber-Jack, St-Ulrich-Str. 26, 78315 Radolfzell, Germany

IBAN: DE19 6927 0024 0076 2070 00


Purpose: name of customer + order number

Do you have any further questions?  HERE is our customer service

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